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PAHCOM
photo of Ventura California

Ventura California Chapter

Oxnard, CA

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Chapter News

08/28/2017 - SUMMER HAPPENINGS
Our guest speaker in July was Kimberly Danebrock,RN, JD, CPPS Risk Management and Patient Safety Specialist for the Cooperative of American Physicians, Inc. The presentation was, “Social Media in the Medical Office”. Her presentation was energetic and pertinent to our medical practices in this day and age. We discussed employees and patients using social media to discuss our practices in the public forum. Googling your practice to see what is connected to your office. HiPAA issues with Doctors, patients, and staff texting and emailing. All offices should have a social media policy. You should discuss and create the rules with your doctors, then present it to your staff. We were provided with valuable knowledge and tools to assess our own situations within our offices. In August Gisela Smith from Presidio Insurance presented, “Engaging With Those Around Us”. Listening is key to office and personal relationships. Practice HEARD: Hear-listen to entire story, don’t interrupt. Empathy: I understand. Apologize: You need to do this more than once in the conversation (people usually don’t hear the first apology). Resolve: How can I help you set this right? What can we do? Diagnose: Get to the bottom of the issue, may not be at that particular moment but dig deep to figure it out so that you understand what happened and prevent the same thing from happening in the future. 24-hour rule: If something gets you upset, don’t respond for 24 hours if you can. Email, draft but don’t send. We thank all our dedicated sponsors and PAHCOM members!

 

Chapter Contact

Kim Krause, CMM
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​VenturaCA.pahcom.com​

Chapter Officers

President:
Kim Krause, CMM

Vice-President:
Bonnie Landsman

Secretary:
Leigha Cabrera

Treasurer:
Cindy Garner

Membership Director:
Lupe Croft

CHAPTER CMMs

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Chapter Support Liaison

Dedra Dyer, CMM, CAPPM, CPCO, CCS-P, CMSCS, CPOM, CMCS, EFPM

Chapter Points

Current points total: 40