Next Chapter Meeting
Title/topic: Customer Service Workshop
Speaker: Anita E. Ramirez, CHCC with AER Consulting, Inc
Time: 06:00 PM - 08:00 PM
Location: Carol & Frank Morsani Center for Advanced Healthcare
13330 USF Laurel Drive
Tampa, FL 33612
Conference Rooms: 1013A & 1013B
This workshop covers how to keep customers for life, exceeding expectations, how to handle the angry customer, problem solving and tips for dealing with customers over the phone, just to name a few. Join us to learn or brush up on service skills that will delight your customers and keep them coming back.
01/08/2017 - 2017 Tampa Chapter Leadership Team
We recognize that taking on a Chapter leadership position is a big commitment, so we are happy to welcome back Anna Valdes, CMM as President, Elvira Kirksey, CMM as Treasurer, and Eddie Louderback, CMM as Membership Director and we are very excited to welcome 2 new members to the team, Renee Mancine, CMM, HITCM-PP as Vice President and Ginger Bibiloni, CMPE, CPPM as Secretary. We look forward to their contributions and infusion of fresh ideas. We plan to make 2017 our best year yet.
01/04/2017 - Well Done
Help me in congratulating our fellow Tampa Chapter members, Jay Stratton and Melissa Mosley on passing the CMM exam. Once you have experienced excellence you will never again be content with mediocrity. You both Rock!
Anna Valdes, CMM
Renee Mancine, MHA, CMM, HITCM-PP, CPC, CPMA
Ginger A Bibiloni, MBA, CMPE, CPPM
Elvira Kirksey, CMM
Eddie Louderback, CMM
Chapter Support Liaison
Gail Eminhizer, CMM, CGCS, HITCM-PP
Current points total: 340