Visit PAHCOM on Facebook Visit PAHCOM on Twitter Connect with PAHCOM on LinkedIn Visit PAHCOM on YouTube
photo of Lehigh Valley Pennsylvania

Lehigh Valley Pennsylvania Chapter

Allentown, PA

Next Chapter Meeting

Title/topic: PAHCOM Benefits New Members
Speaker: Steph Hanzl, Vice-President, CMM, RN, CCRP
Date: 07/18/2018
Time: 05:30 PM - 07:30 PM
Location: The location is not yet determined. Following the Chapter Meeting will be a "meet and greet" cocktail party for chapter members.


See all chapter events


See all sponsors for this chapter

See all PAHCOM National sponsors

Click here to become a chapter sponsor

Chapter News

05/31/2018 - Pharmacy Benefit Managers
Our Lehigh Valley PAHCOM Chapter meeting was held on May 23rd. Our speaker was Dr. Steven Boyd, PharmD, owner of Southern Scripts, a specialty solution pharmacy. Southern Scripts provides pharmacy benefit management (PBM) services for self-funded employer group health plans. Southern Scripts simplifies the PBM world by giving the employer group complete freedom, control and choice when structuring the prescription benefit plan. PBM’s are the middlemen between pharmaceutical companies and consumers. The PBM’s role is to negotiate the best drug prices on behalf of its customers that included large employers, health plans and Medicare and Medicaid populations. With the concerns about rising healthcare costs in the US; pharmacy benefits is a huge market. These are very large players, although this is changing almost constantly. Several of these companies are listed in the top performers on Wall Street. This is problematic because if your company is on the NYSE your goal is to pay dividends to your shareholders; not save money to the consumer or the employer or anyone for that matter. In fact, many of you probably have shares in these companies because they are top performers with constant maneuvering to stay in the top. Some of the largest are CVS, Caremark; Express Scripts, Argus (Medicaid and Medicare Part D), Walgreens, Envision and ProCare. These companies are all PBMs. There are 35 different revenue streams for PBMs. We were not able to address all 35 revenue streams however we did touch on the top revenue streams to the PBM. One of these revenue streams is the rebates. Typically the pharmaceutical company will pay a rebate; approximately one third paid for prescription drugs is traceable to rebates. These rebates are passed onto the PBM and the insurance company but rarely are the rebates paid to the employer group who is paying for the Pharmacy Benefit. Clearly, this should be labeled as a “kick-back” which should not be legal. Another major revenue stream is mail order. The PBM has their own mail order company; they buy the drugs in bulk, at a reduced fee; however they repackage the drugs which are mailed to the recipient. Many times these mail order drugs are charged more to the plan than when the patient goes directly to the pharmacy. This is another major source of revenue for the PBM. The PBM is also reimbursed for administrative costs through the prescription plan. This cost is passed on to the cost of the coverage premiums. Some PBMs charge 7.50 per claim. However if they make a mistake on the claim and need to resubmit the claim they will charge another 7.50 even when it is their mistake. In a graphic by the Wall Street Journal for a typical prescription drug that costs $300 the administrative fees total $18.00. The goal of Southern Scripts is to truly offer a more transparent way to do business with pharmacy benefits for employer groups without “playing” all of these games which do put up the cost of the health care delivery in this Country. If you are not familiar with how PBM work; I would encourage you to do a little research on this topic. You will be able to make changes in your work place but offering a different PBM as part of your health care benefits. It is a big job to make these changes but it will pay dividends in the long run.

The GIFT of Membership promotion has been extended through May 15th! Each of you that hasn't already GIFTED A MEMBERSHIP to a practice manager colleague that is a NEW member interested in joining PAHCOM and our Lehigh Valley Chapter can do so now. The new member will have a one year membership that affords them full access to all the benefits of a PAHCOM member. Have them use Promo Code: GIFT to claim their gifted membership and have them be sure to say that you referred them and that they attach themselves to our Lehigh Valley Chapter. For your gift, you will earn $30 in PAHCOM Bucks when the new member credits you for referring them. (Gift is for Medical Practice Managers, and cannot be used for Corporate Memberships.) If you have any questions about this process, please contact Cindy Fisher, CMM, HITCM-PP, our Membership Director and she will assist you. Let's take this opportunity to really grow our Chapter!

03/27/2018 - Spring Inspiration
Web News – March 2018 Our Lehigh Valley Chapter is busy preparing for our Spring Inspiration Conference to be held April 12 and 13 at the Renaissance Hotel, Downtown, Allentown, PA. We are excited about our new location; the Renaissance Hotel is a beautiful setting convenient to all in the Lehigh Valley. The theme for our Spring Inspiration Conference is “Sharing Knowledge”. We have an excellent speaker line up starting with Jay Desko –Commitments of a Strong Leader and Kurt Wrobel, Understanding Health Care Finance. Please check out our website for a full list of speakers and workshops. All are welcome and it is not too late to register. You can access our website through the PAHCOM National Website or at Along with our educational sessions we also like to incorporate some fun. We are planning a Network Cocktail Party on Thursday evening immediately after our educational sessions. We are inviting style/glamour vendors from the downtown Allentown area to set up displays during the cocktail hour which includes shopping, raffles, and prizes. Early Bird Registration is through March 31st, register today. We are continuing to grow our Chapter by actively recruiting new members. Cindy Fisher, CMM, HITCM-PP, our Chapter Membership Director has been instrumental in helping new members sign up to enjoy the benefits of a PAHCOM membership at the local level as well as at the national level. All members may apply for a scholarship to attend the National Conference in October as well as prepare for either of the exams; Certified Medical Manager (CMM) or Health Information Technology Certified Manager for Physician Practice program (HITCM-PP). It is our mission to make all feel welcomed to our events and to provide educational opportunities to help you navigate the many different facets of medical management.


Chapter Contact

Suzette Benedick, MBA, CHC, CMM, HITCM-PP
Send Email

Chapter Officers

Suzette Benedick, MBA, CHC, CMM, HITCM-PP

Steph Hanzl, CMM, RN, CCRP

Aileen Naudascher, CMM, HITCM-PP

Wanda Cronrath, LPN, CMM, HITCM-PP

Membership Director:
Cindy Fisher, CMM, HITCM-PP


List CMM members

Chapter Support Liaison

Gail Eminhizer, CMM, CGCS, HITCM-PP

Chapter Points

Current points total: 840


August 2014

July 2014

June 2014