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PAHCOM recognized the ever increasing need for a program that would provide recognition to individual office managers having knowledge, skills, and experience necessary to successfully manage today's ever-changing medical practices. As a result, the Certified Medical Manager (CMM) program was established.

CMM is the designation of a true professional and is the most senior in the industry. Our focus is strictly on managers of solo provider and small group physician practices. CMM is not an entry level certification and does require both experience and education.

The mission of the PAHCOM Certified Medical Manager (CMM) program is to provide medical managers with documentation of their competency in the administrative management of medical practices. The CMM credential provides documented assurance to physicians, medical boards, and the public that the PAHCOM certified individual has been tested under strict requirements using psychometrically determined processes and found to be competent in the administrative management of health care organizations.

Successful candidates will be awarded the Certified Medical Manager (CMM) credential. The Director of Certification will publish an annual report in January of each year that provides the total number of candidates examined, pass/fail statistics, and the number of active certificants within the CMM program.

A cut score study was conducted to set the passing score of each version (i.e., test form) of the CMM Examination.  The cut score study engaged a panel of subject matter experts (SMEs) in modified-Angoff process that focused on the minimum competency level required of a certified Medical Manager.

Make a difference for your practice and for your career. Document your expertise and become a Certified Medical Manager!

 

  • Exam Format, 
    Content, & Locations
  • Qualifications, 
    Application, & Preparation
  • Congratulations 
    & Recertification

Format

  • 200 questions (multiple choice)
  • 3 hours are allocated to complete the exam
  • Proctored at your convenience at an online partner testing center

Exam Content

The CMM credential recognizes the knowledge, skills, and abilities required to manage physician practices or other ambulatory service centers in an increasingly complex environment. CMMs work as critical links between providers, patients, staff and payers. The CMM credential validates the candidates performance in nine domains of medical practice administration:

 

Domain 1. Revenue Management
Subdomain a. Coding analysis
Subdomain b. Insurance Billing and Collections
Subdomain c. Patient Billing and Collections

Domain 2. Risk Management
Subdomain a. Compliance
Subdomain b. Medical Liabilities

Domain 3. Human Resources
Subdomain a. Personnel Management
Subdomain b. Human Resources Laws and Regulations

Domain 4. Finance
Subdomain a. Payroll
Subdomain b. Practice Accounting
Subdomain c. Financial Planning

Domain 5. Contract Management
Subdomain a. Contracts
Subdomain b. Patient Agreements

Domain 6. Business Management
Subdomain a. Facilities Management
Subdomain b. Licensure and Credential Management

Domain 7. Technology & Data Management
Subdomain a. Electronic Health Record (EHR) Systems
Subdomain b. Systems Analysis

Domain 8. Clinical Performance Reporting
Subdomain a. Pay-for-Performance
Subdomain b. Meaningful Use
Subdomain c. Physicians Quality Reporting System (PQRS)

Domain 9. Patient Clinical Education and Practice Marketing
Subdomain a. Patient Clinical Education
Subdomain b. Practice Marketing

Locations

Qualifications

  • Two years experience in a patient care environment
  • 12 college credit hours in business/healthcare (or commensurate experience)
  • PAHCOM membership

Application

  • All applications are online here
  • Exam fee is $385 (If for some reason you do not pass the first time, you can re-take it at no cost to you within one year of your application date)

Preparations

Congratulations

  • Congratulations on your new certification! PAHCOM will congratulate you by listing your name here. The congratulations page lists the most recent ten CMMs.
  • All active CMMs are listed here for verification and recognition.
  • Practices managed by CMMs are recognized and promoted here.
  • New CMMs will receive a congratulations package in the mail including:
    • Certified Medical Manager Certificate
    • Letter to you practice commending you on your accomplishment
    • Press release ready for you to share with your local media contacts
    • CMM lapel pin
    • 3.5" CMM sticker (good for indoors or out/bumper/etc.)

Recertification

  • Certified members must maintain continuous membership and recertify every 24 months.
  • Recertification requires continued education

Educational Institutions

Educational Institutions with certificate and/or degree programs in healthcare administration (especially those specific to smaller medical practices), please see our Academic Credentialing Program information and consider offering your students PAHCOM membership and operational industry networking access before they graduate and certification upon graduation.