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My CMM means so much to me. It is this certification that got me my current position. I was interviewed by 8-psychiatrists who reviewed a total of 50 applicants for the management position, and the one thing that set me apart from the other applicants was the fact that I was a Certified Medical Manager.

Shirley Crochet, CMM
Practice Manager
Sulphur, LA


I became a CMM in 1999 and I am so glad I did! That same year I took a job with a large hospital system network owned practice. One day a few years later after a particularly long network managers meeting at the height of the Malpractice Crisis and release of HIPAA our Director, Catherine Klein CMM summed up being a CMM like this, "When I have 35 managers in the room like this it is so easy to see who the CMM's are, they are like twinkling stars that keep the direction of the room on track, they help me guide everyone in the right direction."

I loved that statement and never forgot the tremendous pride I felt at that moment, I have carried it with me like Dorothy's Ruby Slippers ever since!

Kathryn Eiler, CMM
Office Manager
Philadelphia, PA


When I went into the medical field 4 years ago I went to my first PAHCOM conference in Louisville, Kentucky, since I am located just across the river and had no idea if I wanted to join or not. Once at the conference, I had no doubt about it. I have never been a part of such a fine, helpful, encouraging, and supportive group. I have been in associations before, but never one as fantastic as PAHCOM! I wanted all along to sit for my CMM on the 4th anniversary conference, but had been told I needed some extra courses, so had decided it would have to wait. Thankfully, I decided that even though I couldn’t sit for the exam last year, I would attend the study/review session held the night before, to learn what I could, and to my surprise and shock was told that, yes, I could sit for it and that I should sit for it the next day. Talk about scared! I am thankful to my friends at PAHCOM, in particular, Karen Spellman, Joan Rissmiller, and Teri Arseneau for their vigilance in encouraging me all evening to take it the next day. So, I stayed up most of the night studying and took it the next morning and was rewarded by passing it the first time! I am so proud to be a member and to have the network of friends I have made through PAHCOM!

Dayna G. Couch, CMM
Practice Administrator
Sellersburg, IN


Thank you for the opportunity to become a CMM. I am so happy to have passed the exam; what a wonderful challenge! I learned so many things that I did not know and I refreshed in my mind on so many things that I did know and had forgotten or took for granted. I was surprised at how much I knew. Every day we work with all the issues addressed and think nothing of it, until we are questioned and then we try to second guess ourselves. I am so happy to belong to PAHCOM and now to be a Certified Medical Manager.

Liz Schultz, CMM
Office Manager
Lehigh Valley, PA


PAHCOM makes a difference! I just got promoted to a larger facility, thanks in part to my certification! I can't thank you enough for all you've done to promote the professionalism of being a health care office manager!

Lisa Kodya, CMM
Practice Administrator
Port St. Lucie, FL


In this world of increasingly complex medical practices, clinic managers must be continually upgraded and educated in their knowledge of personnel, administration, CPT coding and compliance concerns and, most particularly, continual expense control. An organization like PAHCOM provides an outstanding forum for managers to meet and share knowledge and concerns of medical practices. Participation of managers in an organization like PAHCOM is an absolute MUST!

James E. Hammond, CHBC, CPA
Healthcare Management Consultants, Inc.