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Tuesday, October 20, 2015
8:30 am - 10:00 am Speak Like a Pro: Present with Poise, Power, and Professionalism
Speaker: Vincent Ivan Phipps, M.A.

Being able to effectively speak in public will give you a competitive advantage. Regardless of your level of experience or education, you only get credit for being competent when you can speak and present with confidence. This topic covers the most crucial elements you need to improve your public speaking. Content is applicable whether you are an experienced speaker or if you still get nervous just thinking about speaking. Your audience does not change your message. Make sure your message, changes your audience.
What Participants Will Learn is:
• Learn the 4M Technique© to develop and maintain confidence to address the fears of speaking.
• Use the PSE © (Public Speech Enhancers) add interest and pizazz to your presentations.
• Control your body language and voice that affects up to 93% of your public speaking.
• Add emphasis to your messages using your voice and the GPS© (Giving Purposeful Speeches) tool.
• Adapt your message to connect with your listeners by understanding the four Audience Types©
Included with registration.
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10:30 am - 12:00 pm Promoting Civility within the Workplace
Speaker: Andrew Froman

Studies indicate that Americans view incivility in the workplace as a serious problem that is getting worse. In a recent survey, 64% of respondents said they were currently working with a bully and 94% indicated they had worked with a bully in the past. While a training program on workplace sensitivity and respect may seem extreme, the reality is insensitivity is an epidemic costing employers millions. The legal claims can range from harassment, workers’ compensation, and negligent supervision to infliction of emotional distress.
This session introduces the concept of management sensitivity, its importance to a company, and its effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can leverage sensitivity for a competitive advantage will also be discussed.
Learning Objectives
• How to gain awareness and understanding of incivility within your organization
• Strategies to eradicate negative, hostile, and unequal treatment from your workplace and
• Implementing a civility policy

Included with registration.
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10:30 am - 12:00 pm Joy in Practice: AMA Practice Transformation Series for Working Smarter, Not Harder
Speaker: Ellie Rajcevich

This session will highlight STEPS Forward™ (Solutions Toward Effective Practice), the new AMA Practice Transformation series, which offers innovative strategies that will allow physicians and staff to redesign the office-based practice. Practice redesign involves creating efficient administrative and clinical workflows in processes such as prescription management, visit preparation and documentation and patient rooming and discharge. Each has the potential to reduce or eliminate barriers to providing quality care and achieve Triple Aim outcomes—better care, better health and lower cost.

Included with registration.
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12:15 pm - 1:15 pm Attendee Networking Lunch by Specialty

Included with registration, this is a working lunch with your specialty peers.
1:30 pm - 3:00 pm Quest for Your Best: Four Stages to Leading Excellence in a World of Chaos and Change
Speaker: Lorna Riley

Go above and beyond with a strategy for negotiating through challenges, change, and achieving your best! "Quest for Your Best" presents a four-stage journey that provides the know-how for developing personal leadership skills, getting unstuck, and reaching peak potential in a challenging world. Based on over 45 years of Gallup poll research of over 80,000 leading managers and over a billion people, this interactive, humorous, and highly inspirational program leaves people charged to get out of the “box” and reach for their best! Filled with humor, powerful stories, and practical how-to's, you'll learn what leaders do to drive successful results, how set a mission when the road is unclear, successfully move out of your comfort zone, get and give the right kind of help, face challenges with enthusiasm, motivate others during change, thrive on adversity, and return “home” safely with increased performance, knowledge, and renewed work/life enjoyment.
Included with registration.
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1:30 pm - 3:00 pm Improving healthcare value and sustainable success
Speaker: Chad Henderson

After the historical signing of the Affordable Care Act (ACA), the question is not just asked how hospitals and healthcare organizations will be affected by healthcare reform rather the question is better asked in what way? Healthcare has been faced with disruptive changes for decades but the signing of the ACA promises to accelerate both the level of uncertainty and accelerate the rate of change. Therefore, a clear decision about a new path is required if a healthcare organization wants to move past just surviving and head towards thriving.
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3:30 pm - 5:00 pm The New Chronic Care Management Code
Speaker: Dennis Mihale, MD, MBA

The new chronic care management code offers primary care physicians an opportunity to increase their revenue dramatically while improving quality of care and patient satisfaction. Meeting the requirements, however, and having the personnel, can be challenging. Technology is one of the answers.
Included with registration.
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3:30 pm - 5:00 pm Compromising Remote Access: A Live Hack Demonstration
Speaker: Tod Ferran, CISSP, QSA

Description: Watch hacking in action as a fictitious entity is easily stripped of sensitive patient data through a live demonstration attack on remote access. With an assortment of publicly available tools and a middle school education, discover how hackers can bypass seemingly complex passwords and security protocols to gain complete system access. Learn how to secure healthcare’s remote desktop software and thwart cyber attacks with a multi-layer data security approach.

Included with registration.
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5:00 pm - 6:00 pm Rebecca's List - Professional Business Photography

Rebecca joins us again this year on Tuesday evening just after sessions and before the Exhibitor Reception. Her professional business photos are remarkable and she gives us a deep discount for the PAHCOM Conference. Register in advance and save even more. See the prices and process your order via the PAHCOM Store (green Store button top right of any page).
This is an extra fee!
5:30 pm - 7:30 pm Exhibitor Reception

Open to attendees only. Join us in the exhibit hall for refreshments and heavy hors d'oeuvres while you explore solutions to help you with your practice challenges.
Included with registration.