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Tuesday, October 18, 2016
7:30 am - 8:30 am Networking Breakfast in the Exhibit Hall

Complimentary Continental Breakfast
8:30 am - 10:00 am Keynote: Go BIG or Go Home! Overcoming Mediocrity
Speaker: Michelle Neujahr

If you want to move forward, you need to take risks. In this dynamic program, Michelle Neujahr will share how she has lived the mission – GO BIG or GO HOME. From following her dreams, going against the flow and learning to love taking risks, Michelle will challenge attendees to get busy living their life to the fullest. This program will challenge attendees to feel fear and do it anyways, create forward movement and consistently create new opportunities. This presentation will help individuals get more out of life and will challenge them to stop saying no mediocrity. Attendees will discover what’s possible when you GO BIG!
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10:00 am - 10:30 am Networking Break in the Exhibit Hall
10:30 am - 12:00 pm Where’s Waldo: Providing a Road Map for Top Talent to Your Organization
Speaker: Lori Kleiman

Managers lose a key member of their team, and the first thing they do is rush to find a body to fill the seat. Recruiting may be the single most important function of an organization that depends on people to deliver their product or service. So why do so many organizations treat it as an administrative function?

Through our interactive program, we will explore the never ending candidate pipeline, behavioral interviewing for successful selection and testing and evaluation techniques that can ensure success. Finally, we’ll provide tools to evaluate the reasons team member leave your organization, and how to keep it from happening in the future.

Short: Recruiting them Right - Retain them forever! - Recruiting may be the single most important function of an organization that depends on people to deliver their product or service. We will explore the never ending candidate pipeline, behavioral interviewing for successful selection and testing and evaluation techniques that can ensure success. Retention is explored so all that hard work sticks!
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10:30 am - 12:00 pm How Expanding Roles for NPs and PAs Are Impacting Reimbursement and Delegation in Medical Offices
Speaker: Donald Balasa, JD, MBA

The Affordable Care Act and recent state law changes have resulted in broader scopes of practice for nurse practitioners and physician assistants. For example, an increasing number of states permit nurse practitioners to practice independently, with no collaboration agreement with an overseeing physician. This presentation will explain the key changes in federal and state laws, and how these changes are impacting reimbursement of NPs, PAs, and other non-physician practitioners. The legal scope of practice for medical assistants, licensed practical/vocational nurses, and registered nurses who work under non-physician practitioners will also be presented and discussed.
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12:15 pm - 1:15 pm Networking Lunch by Specialty

This is a working lunch with specialty peers.
1:30 pm - 3:00 pm Collecting from Patients | The Human Component
Speaker: Mark Schabel and Randy Tempest

Patient responsibility is on the rise and cost of maintaining the same billing and collection strategies will cost practices revenue. In this presentation we share tips and techniques for improving time of service collections, but also discuss steps to take before and after the patient's appointment to improve their billing experience and the practice's revenue. We also discuss why many people are not comfortable asking patients for money, how to change their mindset, and how to be confident but kind to avoid the $5 payment trap. The goal of the presentation is provide the audience with actionable steps to improve the patient experience, and keep them coming back with payment.
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1:30 pm - 3:00 pm Uncover the ROI of Patient Engagement
Speaker: Lea Chatham

Many physicians are leery of the term patient engagement and fear that it means more time invested with little return. However, the reality is different. There is a return to be seen when using tools like online scheduling, text and email reminders, patient follow up communications, and social media. Find out where the return on investment is and how to get it for your practice in this session.
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3:00 pm - 3:30 pm Networking Break in the Exhibit Hall
3:30 pm - 5:00 pm Essential Financial Metrics for Practice Profitability
Speaker: Nick Hernandez

The old adage “you can’t manage what you can’t measure” is the premise behind this presentation. Operations management is the key to running a successful practice, but a manager must first be armed with data in order to better understand the business as it currently stands. Between the day-to-day management of your practice and trying to attract patients, chances are that you do not review the financial aspects of your practice as frequently as you should.

Financial metrics should encompass many avenues and managers must take a measured approach to the future of their practice. Understanding and reviewing a few basic financial metrics can help you to gain more insight into the financial health of your practice and spot problems before they become too severe.

In addition to revenue-related items, managers must understand expenses. A good manager intimately knowledgeable of overhead and understand each component as a percentage of collections or revenue. One of the most common problems that many practice managers encounter in analyzing financial data is that it can often seem like complicated formulas. Once you develop a basic understanding of those numbers, you will come to realize that it is actually fairly straightforward.
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3:30 pm - 5:00 pm What Patients Fear and Why We Have to Know
Speaker: Colleen Sweeney

Healthcare faces challenges like never before, causing us to think about the delivery of healthcare like never before. We are in a climate that calls for thinking like no one else when it comes to the patient experience. As a result of Colleen's three-and-a-half-year, groundbreaking research titled, The Patient Empathy Project℠, she has become a thought leader in patient centered care. Finding that 96% of people have some fear regarding healthcare, she coined the phrase 'clinicaphobia' to describe patient fears.

Sharing her simple, yet profound study, can transform an organizational culture. Colleen shares her patient fears postcard art study that was a result of asking people to share their greatest fear and concerns about hospitals, healthcare and doctors. The artwork provides a fascinating and shocking backdrop, prompting leaders and caregivers to take a new look at the patient, the care they deliver, and the financial impact it will have for them in the future.

Sweeney has developed a Patient Experience Pyramid to deliver the 'exceptional patient experience' based on the work of Abraham Maslow. Her Patient Experience Pyramid theorizes that recognition of patient's fears is the most basic need that must be addressed and satisfied before delivering the exceptional experience at the top of the pyramid.

Finally, Colleen will share a real world example of an organization that asked the question, recorded the answers, and addressed patient fears. The case study reveals their journey to patient satisfaction scores that would thrill any organization!
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5:00 pm - 6:00 pm Rebecca's List - Professional Business Photography

Rebecca’s professional business photos are remarkable and there is a deep discount offered. Register in advance by placing an order in the PAHCOM Store and save even more. The green Store button is located at the top right of any page.
*Note this is an extra fee. This is not included in the Conference Registration.
5:30 pm - 7:30 pm Networking Reception in the Exhibit Hall

Join us in the Exhibit Hall for refreshments and heavy hors d'oeuvres while you explore solutions to help you with your practice challenges. Included with Conference Registration and guests of registered attendees are welcome.