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Tuesday, October 16, 2018
7:30 am - 8:30 am Networking Breakfast in the Exhibit Hall
8:30 am - 10:00 am Take This Job and LOVE It: 3 Ways to Stay Sane in the Mundane
Speaker: Tracey Jones
Earn 1.5 CEU(s)

We can all rattle off the myriad list of things that aggravate us about our jobs. Perhaps a change in perspective is all that’s needed. No sugar coating, just practical, humor-filled strategies to get - and stay - excited about your work.

This presentation offers a series of three sanity-strengthening tips which you can select from the list below.

Get Excited About Your Work - Instead of being a thermometer and simply reflecting the atmosphere around you, be a thermostat and let your enthusiasm raise the temperature.

Use It or Lose It - Put your skills and talents to work each and every day, even if doing so extends beyond your job description.

Production to Perfection - Get started. Do a little research and make a plan, but get started. Perfection will come in time.

Give to Get - Find satisfaction in a job done well, consistently and with joy. Giving your very best, without concern for reward, results in gaining an even greater capacity to give.

Exposure to Experience - Expand your skill set by stretching out of your comfort zone to take on new tasks and responsibilities.

The Law of Flexible Planning - Be ready to adapt to changing circumstances with openness and a can-do attitude.

Motivated to Motivating - Take pride in your work and it will most certainly spread. Positivity is contagious!

Choose the right blend of focal areas to suit the unique needs of your organization. A little nudge in the attitude may be all that’s needed for your employees to Take This Job and Love It!
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10:00 am - 10:30 am Networking Break in the Exhibit Hall
10:30 am - 12:00 pm The Coder, the Biller, and the Physician… OH MY!
Speaker: SHANNON DeCONDA, CPC, CPC-I, CEMC, CEMA, CPMA, CRTT
Earn 1.5 CEU(s)

When a coder says one thing, the biller says another, and the physician thinks they are all wrong, what do you do now? This is not an HR issue, it is working with your team and approaching each from the standpoint of what they do. You see, coders think differently than billers (and vice versa), and we all know physicians think differently than anyone.

During this session, we will look at examples and break them down in a "hands-on" approach to demonstrate steps that must be taken to reconcile these hardships while maintaining your team approach.
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10:30 am - 12:00 pm Employee Engagement Doesn't have to be a Mystery
Speaker: Catherine Mattice, MA, SPHR, SHRM-SCP
Earn 1.5 CEU(s)

Do your employees feel a profound connection to their workplace?

According to several research studies, the answer is, "probably not." That means your employees are peddling the wheels on a stationary bike in order to get a paycheck, and they aren't taking your organization to the next level.

Employee engagement is about fully absorbed employees, who are enthusiastic about achieving their goals, and consistently take action to further the organization. Businesses that focus on engagement are outperforming competitors who don't.
But you KNOW all this… yet you don't have a formal employee engagement program. Why? Because it's hard to get started, and engagement seems elusive.

This presentation will discuss the seven drivers of engagement, based on hundreds of research articles, and provide clear, tangible, dare I say easy, action items you can implement in each. After this presentation you will be well-equipped to implement a formal engagement program back at work.

At the end of this session, attendees will be able to:
1. Describe the seven drivers of employee engagement
2. Create a formal strategic plan for employee engagement
3. Implement over 50 simple, turnkey solutions
4. Help employees find the deeper meaning in their work
5. Insight to bullying and harassment in the workplace
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12:15 pm - 1:15 pm Networking Lunch by State With Exhibitors
Earn 0.0 CEU(s)
1:30 pm - 3:00 pm Creating and Maximizing Your Practice Brand
Speaker: Stacey Christensen
Earn 1.5 CEU(s)

Healthcare is ultra-competitive today. Practices need a strong, consistent brand to sustain them and set them apart from the competition. Understand what a brand is, how to live it day in and day out to connect with patients and to attract new ones. Learn how to improve your brand with 9 steps.
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1:30 pm - 3:00 pm CAQH and The Carriers
Speaker: Terri Lynn Davis
Earn 1.5 CEU(s)

CAQH is a necessary function for many commercial carriers. Attend this session and gain a better understanding of the functionality of CAQH. Learn how and why the insurance carriers use this tool as well as new tips to make your job easier when updating and maintaining CAQH for your providers. Join 1st Assistant Credentialing Service’s Credentialing Director, Terri Lynn Davis, because there is no one better to share the Pearls Of Wisdom on CAQH. Terri will give you the knowledge you need and make you a stronger asset to your practice!
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3:00 pm - 3:30 pm Networking Break in the Exhibit Hall
3:30 pm - 5:00 pm Labor & Employment Law
Speaker: David Lisko, Esq.
Earn 1.5 CEU(s)

In this session we will conduct a comprehensive overview of trending labor and employment law issues. This can help even the most experienced Medical Office Managers understand and correct the more common legal issues that come with any sized practice. Additionally we will also cover general litigation matters currently facing small and large medical practices alike. When it comes to the law, it does not matter whether you are running a small practice on your own, or if you are a part of a large practice team. The same rules apply and your knowledge can make the difference between liability and profitability for your practice!
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3:30 pm - 5:00 pm The Doctor Whisperer: The TRUTH about running a medical practice!
Speaker: Sharon Fekete
Earn 1.5 CEU(s)

Physicians hire managers/administrators to tell the truth but it’s not always what the doctors want to hear. The role of a medical office manager is vast and requires a lot of psychological warfare so we MUST stay strong and deliver the truth serum. Not always easy to hear but we are the ones they trust to run their business so let’s talk TRUTH SLAYING!
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5:00 pm - 6:00 pm Rebecca's List - Professional Business Photography
5:30 pm - 7:30 pm Networking Reception with Exhibitors