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Tuesday, October 16, 2018
7:30 am - 8:30 am Networking Breakfast in the Exhibit Hall
8:30 am - 10:00 am KEYNOTE: Take This Job and LOVE It: 3 Ways to Stay Sane in the Mundane
Speaker: Tracey Jones
Earn 1.5 CEU(s)

We can all rattle off the myriad list of things that aggravate us about our jobs. Perhaps a change in perspective is all that’s needed. No sugar coating, just practical, humor-filled strategies to get - and stay - excited about your work.

This presentation offers a series of three sanity-strengthening tips which you can select from the list below.

Get Excited About Your Work - Instead of being a thermometer and simply reflecting the atmosphere around you, be a thermostat and let your enthusiasm raise the temperature.

Use It or Lose It - Put your skills and talents to work each and every day, even if doing so extends beyond your job description.

Production to Perfection - Get started. Do a little research and make a plan, but get started. Perfection will come in time.

Give to Get - Find satisfaction in a job done well, consistently and with joy. Giving your very best, without concern for reward, results in gaining an even greater capacity to give.

Exposure to Experience - Expand your skill set by stretching out of your comfort zone to take on new tasks and responsibilities.

The Law of Flexible Planning - Be ready to adapt to changing circumstances with openness and a can-do attitude.

Motivated to Motivating - Take pride in your work and it will most certainly spread. Positivity is contagious!

Choose the right blend of focal areas to suit the unique needs of your organization. A little nudge in the attitude may be all that’s needed for your employees to Take This Job and Love It!
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10:00 am - 10:30 am Networking Break in the Exhibit Hall
10:30 am - 12:00 pm The Coder, the Biller, and the Physician… OH MY!
Earn 1.5 CEU(s)

When a coder says one thing, the biller says another, and the physician thinks they are all wrong, what do you do now? This is not an HR issue it is working with your team and approaching each from the standpoint of what they do. You see, coders think differently then billers (and vice versa), and we all know physician think differently than anyone. During this session, we will look at examples and break them down in a hands-on approach to demonstrate steps that must be taken to reconcile these hardships while maintaining your team approach.
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10:30 am - 12:00 pm Seeking Civility? Eradicating Bullying at Work
Speaker: Catherine Mattice
Earn 1.5 CEU(s)

According to a recent study by CareerBuilder, 35% of the workforce encounters bullies at work. Workplace bullying is systematic psychological abuse that degrades and humiliates, and causes anxiety, depression, burnout, and lower levels of job satisfaction in targets and bystanders. Bullying includes frequent yelling, manipulation of work, nasty emails, social isolation, and a host of other negative behaviors. If allowed to flourish, it invites severe damaging consequences for your organization including increased turnover, communication breakdown, reduced quality in work and poor customer service.

Join Catherine Mattice, internationally recognized expert and author of the book hailed by Ken Blanchard as, “the most comprehensive and valuable handbook” on workplace bullying, as she takes you through the process of developing effective strategies for dealing with workplace bullying and provides a step-by-step guide for building a healthy workplace where employees can thrive. You will gain research-based information in the following areas:
•The social system of bullying, how to define it, and the behaviors that “count” as bullying
•The similarities and differences in bullying and harassment
•Damage caused to targets, bystanders, and the organization
•Making a business case for addressing bullying to organizational leaders
•Implementing corrective action items to end bullying
•Creating sustainable culture change in order to effectively eradicate workplace bullying
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12:15 pm - 1:15 pm Networking Lunch by Specialty
1:30 pm - 3:00 pm Practice Organization and Operational Procedures
Speaker: Paula Biltmore
Earn 1.5 CEU(s)

The day to day operations of a medical practice can be overwhelming. The business side alone is a full time job. How to organize your medical practice to operate more efficiently and effectively to provide superior patient care and support for the physician. Develop Easy to implement operational procedures that can change your practice from organizing daily responsibilities to eliminating time wasters.
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1:30 pm - 5:00 pm CAQH and The Carriers
Speaker: Heidi Henderson, CEO
Earn 1.5 CEU(s)

How does CAQH work, why is it important and how do the carriers use it?
**I may have my employee give this talk who is also experienced in giving seminars. But I believe this would be a great topic for the conference.
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3:00 pm - 3:30 pm Networking Break in the Exhibit Hall
3:30 pm - 5:00 pm Labor & Employment Law
Speaker: David Lisko, Esq.
Earn 1.5 CEU(s)

I have represented numerous small, medium sized, and large companies as their outside labor and employment legal counsel. I have drafted employee handbooks and policies and I have litigated every possible claim an employee could make against an employer. My law firm bio can be found at In particular, I can discuss sexual harassment litigation and investigations, including the recent sexual harassment laws passed along with President Trump's tax reform bill that recently became operative.
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3:30 pm - 5:00 pm The Doctor Whisperer
Speaker: Sharon Fekete
Earn 1.5 CEU(s)

Sharon Fekete is the Founder of The Doctor Whisperer and has been whispering strategies to physicians for almost 20 years. She works with doctors from Tampa Bay to NY and beyond. As former Director of Operations at NY Medical, she transitioned from adult medicine to running operations and marketing in a large Pediatric practice in Tampa Bay. Sharon enjoys training & speaking to corporations about the importance of hospitality in healthcare, hiring a dream team, marketing in the year we live in and all things wellness. Known to deliver truthful realities to doctors about what to expect as a business owner after medical school. She has spoken at a number of conferences, sat on many panels, and believes firmly in the power of gratitude and helping others!
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5:00 pm - 6:00 pm Rebecca's List - Professional Business Photography
5:30 pm - 7:30 pm Networking Reception with Exhibitors