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Connecting with Patients at Every Step of the Journey - That's SR Health

SR Health by Solutionreach provides practices with solutions to engage with patients in ways that have measurable impacts on outcomes. By allowing providers to stay connected to patients throughout the care journey, healthcare organizations can optimize health and financial outcomes while creating a better patient experience. Solutionreach is the leader in patient engagement solutions and innovation. The first to send a text message in healthcare, the company now serves over 25,000 customers and facilitates one billion messages a year to 80 million patients in the U.S.

 We give you everything in one place to connect with patients across their journey:

  • Patient Reminders: No-show rates can be 10 to 30 percent, costing you tens, or even hundreds, of thousands of dollars a year and resulting in poorer outcomes for patients. Delivering automated reminders through SR Health that use patient preferences for timing, language, and delivery—text, email, voice—can reduce no-shows to five percent or less.
  • Automated Patient Recall: As many as 40 percent of patients don’t schedule the care they need. You can change that and improve both their outcomes and your bottom line with automated recall from SR Health that is based on demographics or diagnoses. The majority of providers believe automated recall improves both patient outcomes and experience.
  • Digital Patient Intake: Patients are avoiding the doctor and it’s costing you. The average loss of revenue for healthcare organizations is nearly 40 percent in 2020. Supporting safety, changing patient expectations, and virtual care requires a digital workflow across the patient journey. Electronic patient intake through SR Health allows patients to complete forms at their convenience, ensures information is accurate and up-to-date, saves you time, and works for any visit type.
  • Group Messaging: You’ve probably discovered that you aren’t able to reach a group of patients, or all patients, quickly and easily without adding a huge burden on your staff. Whether it’s for health emergencies like COVID, preventive care needs like flu shots, or an urgent closure due to natural disaster, those communications have become a necessity, and phone calls are impractical. It takes too much time, and many patients won’t answer. Group messaging from SR Health is significantly more efficient and effective.
  • Patient Education: The number one reason for poor care adherence is poor provider-patient communication. Create automated, targeted educational campaigns to maintain an ongoing connection with patients while engaging them in their own wellness, reducing emergency care, and improving management of chronic conditions. Ninety-two percent of patients feel more connected to you and take better care of themselves because of the digital patient education they receive.
  • Patient Surveys: Across healthcare, the average revenue loss in 2020 was nearly 40 percent. To recover, you will need to know how you are doing at meeting changing patient needs because it impacts retention, reimbursement, and referrals. Digital surveys are the best way to do that. An electronic patient survey from SR Health is 30 percent more likely to be completed.
  • Two-Way Text Messaging: Patient interest in phone calls has been falling for years, and it took a 14 percent dive in 2020 alone. Meet patients where they are with real-time, two-way text. It’s compliant and convenient with no apps to download. Over 70 percent of your patients want to text back and forth with you, and SR Health lets you do that while staying compliant. Best of all, it supports virtual and in-person care by enabling activities like “park and text” and on-demand support for telehealth.

SR Health provides a seamless end-to-end patient communication platform that engages patients and reduces the burden on staff. 


SR Health by Solutionreach logo

2600 N. Ashton Blvd. Lehi, Utah 84043

Lea Chatham Director, Strategic Marketing 801-331-7100

Landon Kingston Marketing Manager 801-331-7100